NAME OF THE CARE FACILITY

The Vet'infini clinic meets the specifications for veterinary clinics for pets and the obligations as defined by the Order of March 13, 2015 relating to the categories of veterinary care establishments and by the specifications established by the council national of the Order of Veterinarians, available on the website of the Order of Veterinarians.

Clinique Vet'infini

190bis route de Saint Emilion

33500 Libourne

Such. 05 57 74 62 97

USUAL OPENING HOURS AND PUBLIC WELCOME CONDITIONS

The Vet'infini clinic is open Monday to Friday from 8:30 a.m. to 12 p.m. and 2 p.m. to 7 p.m., and Saturday from 8:30 a.m. to 12 p.m.

Consultations take place by appointment only.

Appointments can be made at reception, by telephone or on our website at www.cliniquevetinfini.com.

In case of emergency, call us at 05-57-74-62-97.

The opening hours are indicative and cannot be used against the veterinarian in the event of closure, particularly on public holidays.

Except in the cases provided for by the code of ethics, the Vet'infini clinic reserves the right to refuse any client who:

- is guilty of incivility, insults, insults, threatens, shouts, defames in writing or orally

- manifests any violent, inappropriate or unsuitable behavior

- is in default of payment

- does not come to 2 appointments without having taken care to cancel

- formulates a request that offends the veterinarian's conscience

- does not hold his animal in conditions that ensure the safety and physical integrity of the caregivers or refuses the means of restraint offered and/or the instructions given.

VETERINARIANS RESPONSIBLE FOR THE ESTABLISHMENT

The partners of the Vet'infini veterinary clinic are:

DV Claire-Elise Blard, Veterinarian, Nr Order 20459

DV Julie Reynal-Senchou, veterinary doctor, order number 17917

PATIENT CARE STAFF

Veterinary staff:

DV Claire-Elise Blard, Veterinarian, Nr Order 20459

DV Julie Reynal-Senchou, veterinary doctor, order number 17917, CES d'HBCA

DV Céline Riché, Veterinarian, Nr Order 19545, CES of HBCA

Non-veterinary staff:

Oriane de Checchi, Veterinary assistant, level 4

Pauline Budschowsky, Veterinary assistant, level 3

Océane Lopes, Veterinary assistant in training

SERVICES PROVIDED WITHIN THE VET’INFINI CLINIC

- General medicine consultation

- Veterinary pharmacy and delivery of hygiene products and physiological and dietary foods

- Identification by tattoo (dog, cat), electronic chip for pets

- Vaccination and preventive medicine consultations

- Scaling and dental care

- Anesthesia (gas or fixed anesthesia protocols), resuscitation, etc.

- Convenience (sterilization) and general abdominal surgeries

- Laboratory analyzes (biochemistry, hematology, cytology, urine, etc.)

- Additional examinations: digital x-rays, ultrasounds, etc.

- Laser therapy, pain management

Other analyzes are possible in collaboration with specialized laboratories.

For procedures requiring equipment not available in the structure or specific skills, the Vet'infini clinic collaborates with specialized veterinarians or veterinary imaging or analysis centers.

MONITORING HOSPITALIZED PATIENTS

During opening hours, hospitalized animals are monitored by nursing staff, under veterinary supervision.

Outside of opening hours, hospitalizations are managed on a case-by-case basis, depending on the condition of the animal.

PERMANENCE AND CONTINUITY OF CARE

In case of emergency, call us at 05-57-74-62-97. Outside of opening hours, you will be redirected to the Alvetis veterinary switchboard. An ASV and then a veterinarian will respond to you and assess the urgency of your situation.

If necessary, you will be directed to:

- the Aquivet Veterinary Hospital Center - Mermoz Business Park, 19 Avenue de la Forêt - 33320 Eysines – 05-56-95-01-01.

- the VPlus veterinary clinic - 25 chemin de la Bellegrappe - 33240 Saint-André-de-Cubzac - 05-57-43-10-06.

TREATED SPECIES

The species treated are pets (dogs, cats), new mammalian pets (ferrets, lagomorphs, rodents), turtles, chickens.

We do not have the equipment or skills necessary to provide care for species not mentioned above, in particular equines and livestock.

THERAPEUTIC RISK, ANESTHESIC RISK, RISK RELATED TO RESTRAINT, INFORMED CONSENT OF THE CLIENT

Any drug treatment, any anesthesia, any surgical procedure carries a potential therapeutic risk of which the Vet'infini clinic will inform the client. This information is given verbally as part of current practice. A care contract can be signed for certain types of care.

The aggressive behavior of an animal sometimes requires the use of restraints which can occasionally result in injury to the animal. In this case, the Vét'infini clinic will inform the client of the need to use particular restraint, physical or chemical, for safety reasons.

The examination of the animal will only be carried out if the client accepts restraint. The client declares to have read and accepted the therapeutic risks and, where applicable, the special conditions of examination under restraint set out above.

DEATH OF THE ANIMAL

In the event of the death of the animal, we can, if the legislation allows it and if the client wishes, return the body for burial.

In other cases, through the Animacare Company – Animal Crematorium – Impasse de l'Avison – 47160 Damazan, we can provide collective or individual cremation of the body. In the case of individual cremation, his or her ashes will be made available to you at the clinic by the company. They can also be sent to your home or to another veterinarian if necessary. Any request for cremation must be in writing and signed by the client.

Cremation costs are the responsibility of the customer and payable directly to the Animacare company.

Bodyguard costs are the responsibility of the client and can be adjusted at the Vet'infini clinic.

ANIMAL ADMISSION TERMS

Cats must be presented in a closed transport basket adapted to their morphology and physiology.

Dogs must be kept on a short leash and muzzled if necessary.

TERMS OF ADMISSION OF ANIMALS COVERED BY THE LEGISLATION ON DANGEROUS DOGS

First and second category dogs are accepted in our establishment on the express condition that they are muzzled and presented by an adult.

TERMS OF ADMISSION OF STRAY ANIMALS

The Vet'infini clinic does not take care of stray animals. Stray animals are legally the responsibility of the municipality in which they are found. We can check the identification of dogs and cats that you may have found and, if possible, direct you to their rightful owner. Apart from these possibilities, we invite you to contact the municipal services or the intercommunal pound at 1 Petit Champ - 33660 St Sauveur de Puynormand – Tel. 05 57 69 69 88.

We are not required to keep stray animals.

For any animal found in another municipality, people are invited to contact the town hall of the municipality in question.

Wild animals come under the care of the wildlife care center, the LPO, which can be reached at 06-28-01-39-48.

If you find an injured animal, you must contact the firefighters who are the only ones authorized to transfer them to a veterinarian.

SALES OF DRUGS AND PARAPHARMACY PRODUCTS

The Vet'infini clinic is authorized, following a consultation, to sell prescription medications to its customers only (whose animal is registered on the customer file). This sale can only be made if a veterinarian is present on the clinic premises.

By way of derogation, the Vet'infini clinic is authorized to sell exceptional products, veterinary parapharmacy and foods and accessories. This sale is aimed at everyone and does not require the presence of a veterinarian on the clinic premises.

The products sold (excluding prescription drugs) can be returned if unpacked or unopened, within 5 days following the sale upon presentation of an invoice issued by the Vet'infini clinic.

Prescription medications cannot be returned or exchanged.

A credit note may be established in the event of returns of unopened food purchased less than a month ago.

The Vet'infini clinic has an online sales site reserved for its customers: www.chronovet.fr.

It allows access to a catalog of exceptional foods, products or medications whose sale is authorized without a prescription.

Payment is made directly on the website and delivery will be made to the Vet'infini clinic.

PRICING CONDITIONS, QUOTES AND QUOTES

The prices for the main procedures are displayed in our waiting room and can be consulted at the following address: www.cliniquevetinfini.com or on our Facebook page.

Apart from codified acts, the veterinarian can provide you with a cost for any act.

Despite everything, veterinary medicine and surgery are by definition subject to hazards and unforeseen events can arise. Generally speaking, for any additional costs, the veterinarian undertakes to contact the owner or keeper of the patient before incurring additional costs. If he is unable to contact the owner or holder of the patient within a time period compatible with the situation, the veterinarian will decide alone what is best for the patient and based on the discussions preceding the patient's treatment.

The total to be paid corresponds to the sum of medical and surgical services and medications and other products delivered. It will result in the production of a detailed invoice in accordance with the legislation.

The random nature of certain medical or surgical procedures makes their referencing or even their exact costing difficult. Each threshold exceeded must give rise to a new acceptance by the customer.

TERMS OF PAYMENT

Fees are payable in cash at the end of the consultation or when the animal is returned to the client. In the event of non-payment, a surcharge of €12 will be applied.

Payment in 3 or 4 installments is available through our financial partner subject to acceptance by the latter and according to the following terms:

- Payment in 3 monthly installments:

o For invoices of a minimum amount of €90,

o A penalty of 3.4% of the total amount will be applied and payable immediately.

- Payment in 4 monthly installments:

o For invoices of a minimum amount of €200,

o A penalty of 4.5% of the total amount will be applied and payable immediately.

In the event of non-payment of fees, the Vet'infini clinic will apply the fixed compensation for recovery costs of €50 provided for in article L441-6 of the Commercial Code, without prejudging a procedure for an order to pay with of the Bordeaux district court and reserves the right to pursue the debtor by requesting the Lory recovery service (02 43 33 05 95).

A deposit may be requested in the following cases:

- When the animal is hospitalized for several days or during long-term care

- When making an appointment for behavior consultations,

- When making an appointment for certain surgeries.

This deposit will not be returned in the event of a no-show or in the event of cancellation of the appointment within the preceding 48 hours.

COMMUNICATION

The Vet'infini clinic has:

Site internet d’information : www.cliniquevetinfini.com

Facebook page: Vet'infini veterinary clinic

Instagram account: Vetinfini_libourne

Online catalog: www.chronovet.fr

ACCESSIBILITY

In accordance with Decree No. 2017-431 of March 28, 2017, the Public Accessibility Register of the Vet'infini clinic can be consulted upon simple request.

DEONTOLOGY

In the event of a dispute of an ethical nature, the customer can contact the Regional Council of the Order of Nouvelle Aquitaine - 40 Rue de Belfort, 33000 Bordeaux – 05-56-24-56-93.

DISPUTES

Any dispute must result in a written letter sent by registered mail with acknowledgment of receipt to the Vet'infini clinic, 190bis route de Saint Emilion – 33500 Libourne.

In the event of a dispute over the solutions proposed, the consumer dispute mediator of the veterinary profession aims to settle amicably financial disputes arising between any owner of an animal, client of a non-professional veterinarian and any veterinarian. entered on the order roll. He intervenes in disputes relating to veterinary services (in particular those relating to fees, ancillary services or sales).

In accordance with article L 152-1 of the Consumer Code, in the event of consumer disputes you can contact the mediator at the following internet address: mediateur-conso@veterinaire.fr or by post: consumer mediator of the veterinary profession, National Council of the Order of Veterinarians, 34 rue Bréguet, 75011 PARIS.

PROFESSIONAL CIVIL LIABILITY INSURANCE

Axa - Clauzel and Lacoste agency. 104 cours des Girondins - 33,500 Libourne. Tel: 05-57-51-34-48

PRIVACY POLICY

The Vet'infini clinic has a computer system intended to facilitate the management of patient files and to ensure the invoicing of procedures, veterinary drugs and other products.

As part of optimized patient monitoring, some of this data may be transmitted to other veterinarians or veterinary laboratories, with your agreement.

When identifying a patient by radiofrequency, some of your data is transferred to the national I-Cad identification file, as provided for by articles D212-63, D212-66 and D212-68 of the Rural Code and Maritime Fishing.

The information requested from you is subject to computer recording, unless you have justified opposition. Only members of the Vet'infini clinic staff have access to this file: veterinarians and non-veterinarian employees.

All veterinarians are required to respect professional secrecy under the conditions established by law (article R242-33 of the Rural and Maritime Fisheries Code).

All non-veterinary employees are also bound by professional secrecy (article 17 of the National Collective Agreement for veterinary practices and clinics of July 5, 1995. Extended by decree of January 16, 1996 JORF January 24, 1996).

You have a right of access, rectification, opposition, deletion, portability and limitation of the processing of information concerning you, by making a request to those responsible for the file, DV Claire-Elise Blard or DV Julie Reynal-Senchou

VIDEO SURVEILLANCE

The Vet'infini clinic is placed under video surveillance for the safety of people and property.

The images are kept for 15 days and can be viewed, in the event of an incident, by the associates of the Vet'infini clinic and by the police.

To exercise your data processing rights and freedoms, in particular your right of access to images which concern you, or for any information on this device, you can request it in writing to the following address: Clinique Vet'infini - 190bis route of Saint Emilion – 33500 Libourne.

General operating conditions validated on February 5, 2024